Landline answer problem

[DarrenBed]

Hi, my mothers landline includes the 1571 service. However, since broadband was installed this has stopped working. The phone just rings and rings and never clicks across to allow the caller to leave a voicemail. Two one hour calls to Virgin Media and a engineer calling, still no further forward. Please help !! 

[mpmc]

Is this via the hub tel1 port or wall "looks like BT" socket?

[DarrenBed]

Hi, its via the conventional telephone wall socket. It has been working for the last few years, just seemd to have stopped when the Broadband was installed. The engineer who called said nothing he could do, it needed to be set up Virfgin Media

[mpmc]

You may have been switched to the hub for phone. To check, go into the router via http://192.168.0.1/ (or http://192.168.100.1/ if in modem mode), login using the settings password on the bottom of the hub.

You should see the status screen, if it says "Telephony (ready)", you need to plug your phone into the Tel1 port using an adapter, which should've been supplied by the engineer. more info at https://www.virginmedia.com/help/home-phone/virginphone/switchover

If you see Telephony (Disabled) you have a fault and need to contact VM or wait on here for a reply.

[Alex_RM]

Hi DarrenBed,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear there are some issues with the landline, I've not been able to locate any account details, so I've popped you over a private message (purple envelope, top right hand corner) so I can take a closer look.

Alex_Rm

[DarrenBed]

Hi,

I wasn't aware of this issue, nor did anyone expain this from Virgin Media when ringing them. The equipment just arrived, there was no install, this was for ourselves to set up.  The router is situated behind the TV, unfortunately this is in another room away from the telphone line. Is it imperitive that the phone is connected via the router ?

Thanks Darren 

[mpmc]

The phone line via the wall socket would've been turned off if your phone service is now via the hub. If you want the phone via the hub in another room it'll be an engineer job or a diy one with a very long phone cable.

VM should send an engineer out for free to fix this tbh as you weren't told this would happen.