Landline and Careline not working. Need help.

[Semaphore]

My landline is not working so my careline will not work either. I spoke to Virgin tech who said an engineer would come out on 24 Feb. That's 5 days away! I said I am on the Priority Register as I am disabled and housebound so he said he would arrange an earlier appointment as I am trapped here with no way to call anybody in an emergency. However, I have had no updates and the original appointment date of 24 Feb is still showing in my account. Can somebody at Virgin please help? And don't try to ring my landline as it's not working!

[Natalie_L]

Hi Semaphore, 

Welcome to the community and thank you for posting. 

I am very sorry to hear of the issues you have been experiencing with your landline service and the delay with the appointment. 

I would be happy to check the appointment from our side and confirm the date it is booked in to. 

To do this, I will just need to take a few details so I will pop you over a private message and this will be available via the purple envelope on the top right of this page. 

Thank you,