Hi
i have been on the phone to virgin 3 times about our landline and still have no adapter and no working phone. When I signed up to move onto a virgin landline initially, they arranged the transfer over the phone but did not send an adapter or explain I would need one. On the transfer date I called up and explained I didn’t have the adapter and at that point was advised one would be sent out - it did not arrive. When i called again to report this, I was advised that I needed a visit from a technician, who would fit the adapter. One week later and I have had no update from virgin, no visit from technician and no adapter. It’s now been 3 weeks without a landline, what can I do? I don’t want to spend another 1/2 hour on the phone explaining my issue yet again, I just need a solution.
