Virgin Media Community

[RowenOak23]

We haven’t bothered using a phone in our landline socket for a while as it doesn’t seem to work. Recently we got a new hub from virgin and I saw that we could connect the phone through that. However it requires an adapter. How can I get one?

[Beth_G]

Hi RowenOak23,

Thanks so much for posting on the community forums, I can see this is indeed your first post so a very warm welcome is in order 🙂

I have checked your account and you are set up for DOCSIS technology, so you will need to connect your landline up to the router in order to receive the service.  The adapter you need is called an RJ11 adapter.

We're not able to send them out from here, but I have popped an email over to the Area Field Manager for your area to see if they can drop one off to you if there are any upcoming jobs near to your home address. You can also buy them inexpensively online if you'd prefer to purchase one for yourself.

Kind regards,

Beth