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Landline accepting international call

Why won’t my landline accept a call from my sister in Australia? Help please!

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Re: Landline accepting international call

Sorry to hear that you're having issues with your landline accepting international calls from Australia.

Have you recently transferred your number to Virgin Media or had an issue with your line that required a technician visit? Your line may have not been added back to our network correctly that has stopped the calls coming through.

 

 

Regards

Steven_L

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Re: Landline accepting international call

Thanks for the reply Steven - no but did have the internet and TV removed earlier last year? 

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Re: Landline accepting international call

Hi GednKath,

 

I have had a quick look our end and cannot see anything that could be causing this issue, have you tried a different handset?

 

Kind regards

 

Paul.

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