Virgin Media Community

[raddersred]

I just tested my landline by calling from my mobile. I expected the voicemail to kick in but it didn't. It just cut the call off after many rings. How do I get this fixed please?

[Beth_G]

Hi raddersred,

Thank you for posting on the Community Forums.

I'm sorry to hear you haven't been able to use your voicemail service. Can you please confirm if the voicemail feature is provided by us or is it built into your landline handset?

Has the landline voicemail always worked before, or has it just been added and it's not working? 

Many thanks,

Beth

[raddersred]

Hello Beth. It is your voicemail on 1571. It has been active for some time now, although rarely is used to leave messages. 1571 is fine and always says there are no messages. It is just not possible for anyone to leave a message for us.

It just rings perpetually then cuts off.

Regards

[Emily_G]

Thanks for the post Raddersred.

Can we please confirm if the voicemail has been reactivated since your last post? 

Let us know, Emily.

[raddersred]

Yes Emily, all working now thanks. Any idea why it stopped?

Thanks for your help.

Regards

Phil

[Emily_G]

It may have just needed refreshing on the switch. 

Thanks, Emily.