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GARich
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Landline Voicemail not working

Voicemail on my landline is not working - when someone calls the landline number, it rings approx. 10-12 times and then disconnects. Does this need to be activated on my account?

Thanks for your help.

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John_GS
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Re: Landline Voicemail not working

Hi GARich

 

Thanks for posting and welcome to the community. 

 

My apologies for the voicemail issue. 

 

Can you set the telephone to 'tone' to see if it fixes the issue?

 

Check on the back or underneath the phone for a switch that says T or P, it will need to be on T. This could sometimes be on the side of the phone and they vary depending on the make.


• If it is a cordless phone, you will need to go through the menu setting on the handset's display, look for settings, tones, key tones and set to tone dialing. 
• If you still can't get the tone to work, you will need to consult the phone manual or speak with the manufacturer/shop it was bought from. 

 

Kind regards,
 

John_GS
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GARich
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Re: Landline Voicemail not working

Hi John - its on 'tone', that was one of the first things I'd checked.

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John_GS
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Re: Landline Voicemail not working

Thanks,

 

It does need a technician visit, which I'll PM you now to sort

 

Kind regards,

John_GS
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GARich
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Re: Landline Voicemail not working

Hi John. The engineer phoned earlier to ask what the problem was. When i told him voicemail he said he would be in touch.

He phoned just now and said i need to phone customer services as this was now an addition to the phone services

Things had changed a few months ago

 

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John_GS
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Re: Landline Voicemail not working

My apologies for this.

 

All is fixed it seems 🙂

 

Kind regards,

John_GS
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GARich
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Re: Landline Voicemail not working

Hi John. we are half way.. Does not ring but just goes straight to voicemail without ringing.

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John_GS
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Re: Landline Voicemail not working

Okay thanks, the voicemail order can take upto 24 hours so it should be working by tomorrow 🙂

 

Kind regards,

John_GS
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GARich
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Re: Landline Voicemail not working

Hi John. The problem is still there. I am not able to take any calls because it goes straight to voicemail without the phone ringing at all.

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John_GS
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Re: Landline Voicemail not working

Hi George, thanks for coming back to me. 

 

My apologies for this. Is there a dial tone when you lift the handset?

 

Kind regards,

John_GS
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