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Mort2
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Landline Unable to receive incoming phone calls

Hi,

I recently moved and have transferred my Phone Number to my new address but now I can only make out going calls and not receive any incoming calls. I had virgin media in my old home and other upping the broadband speed still should have the same services, same phone also.

If I call my number on my mobile just get the message calling but never connects or starts ringing. Have check and I am not the only one with this issue with my number. 

Thanks for any help you can provide.

Barry

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Steven_L
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Re: Landline Unable to receive incoming phone calls

Hey @Mort2,

 

Welcome to the community and thanks for taking the time to post on our forums.

 

I'm really sorry to hear of the issues that you're having with your landline, was your number originally with another provider before you moved to Virgin Media originally?

 

Regards,

Steven_L

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Mort2
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Re: Landline Unable to receive incoming phone calls

hi Steven,

Yes it was a BT number which we kept when we moved to virgin.

Thanks

Barry

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Martin_N
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Re: Landline Unable to receive incoming phone calls

Thank you for that information Mort2. 

 

I have been able to locate your old account but do need to locate the new one. 

 

What I will do is private message you so we can do this. 

 

^Martin

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Mort2
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Re: Landline Unable to receive incoming phone calls

ok

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Steven_L
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Re: Landline Unable to receive incoming phone calls

Hey @Mort2,

 

Having looked into this we have had to pass this onto the specialist team to get this looked into further, they will be in touch with you in the next 24 hours to discuss this further with you.

 

I will keep you updated, if I hear anything from the team from this side in the meantime.

 

 

Regards,

Steven_L

 

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Mort2
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Re: Landline Unable to receive incoming phone calls

Just a update my phone is now working. I take someone did something in the background but have not been told but as the phone works not really bothered.

Thank you Steven and Martin for your help in getting this sorted 

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Laurie_C
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Re: Landline Unable to receive incoming phone calls

Hi @Mort2,

 

I'm really glad that we could help to get this issue resolved. Please let us know if you need any more assistance with this problem in the future.

 

Kind regards,

Laurie

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