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Landline Switchover Date

jmsld_
Tuning in

Hello.

Since yesterday evening (25.03.23) my landline isn't working as it should. I can make calls, but incoming calls either rings twice then cuts off, or cuts off immediately. I rang customer service just now and they mentioned "fibre switchover" and an adaptor. I cannot remember getting any letter regarding this, or anything else through the post.

I have an engineer coming this weekend to install a new Hub because I altered my package yesterday to include 1GB broadband. A note has been put on my account regarding the landline issue. I have an old BT phone which I bought myself.

1) How do I find out this "switchover" date for me?
2) Will Virgin Media provide me with a new landline phone?
3) What can I do in the meantime with no landline? Virgin Media will only pay compensation for total loss of service...

Thanks.

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