Hi @ikirkpatrick, thanks a lot for your confirmation of details requested last night.
I've managed to book in a technician for you you'll be pleased to know - I can't confirm the details of this publicly, but you'll see the date and time if you sign into your My Virgin Media app and will be able to reschedule it there too.
If the issue for the technician's apppointment is as a result of misuse, neglect, accidental or willful damage, or if the technician discovers that the fault or problem relates to your personal equipment, you will be charged £25.
If the appointment is missed there is a £25 charge for a missed appointment.
You'll also get a confirmation text message of the appointment, but any problems please PM me and I'll get it sorted 🙂