Landline Problems

[RB9876]

At present cannot dial out or receive calls, both give constant engaged tone. Tried connecting phone directly to socket and different phone, both result in the same. Any advice / help gratefully received

Richard

[David_Bn]

Thanks for your post on our Community Forums @RB9876, and a very warm welcome to you!

Sorry to hear of the issues on the landline phone services you've been experiencing. 

Can you please confirm if you're using the handset on the master socket or is this via an extension socket that's been installed in the property?

Kindest regards,

David_Bn

[RB9876]

Hi David

I have tried in both the original extension socket and moved the phone to the master socket

Regards

Richard

[David_Bn]

Thanks for coming back to me @RB9876.

I'll drop you a private message to take a few details from you and seek to have this resolved for you.

Check out the envelope in the top right hand corner for my message.

Kindest regards,

David_Bn

[David_Bn]

Thanks for coming back to me over private message @RB9876, I've been able to book in an engineer appointment for you. 

For details of the time and date of the appointment, and if you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

Furthermore, I'd need to advise that;

There will be no charge for this visit unless:

• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Please ensure there is someone over the age of 18 present at the time of the visit.

We will continue to monitor your services and if we can see that the fault has cleared and the visit is no longer required we will cancel the appointment and let you know by text and email.

Kindest regards,

David_Bn

[RB9876]

Hi David

Many thanks for your assistance

Best regards

Richard

[David_Bn]

No problem @RB9876.

Do feel free to keep us updated with how the visit goes.

Kindest regards,

David

[RB9876]

Hi David

Just wondering how I check the date / time of the proposed visit as it does not show on the list when logged into my account.

Best regards

Richard

[David_Bn]

Thanks for coming back to me @RB9876, and I'm sorry that this is still ongoing, check out the envelope in the top right hand corner and I'll take another look at this for you.

Kindest regards,

David_Bn

[David_Bn]

Good Afternoon @RB9876, thanks for coming back to me via private message, and I'm pleased to hear that this has now all been sorted out for you.

Do feel free to come back to our Community Forums, if any further issues are apparent on your services.

Kindest regards,

David_Bn