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Cb_08
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Landline Porting Over

Hi, 

I left Sky and they did allowed me to do a Active Line Takeover. When sorting out my package with Virgin they advised it would take 10 working days for my landline number to transfer over. However, it has now been 14 working days and my number has still not transferred. I am worried I might lose my number if this isn't transferred as Sky advised it needs to be done within 31 days.

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Natalie_L
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Re: Landline Porting Over

Hi Cb_08

 

Thank you for reaching out to us here on the Community. 

 

I am very sorry to hear you have been experiencing delays with the port in of you number. 

I would like to take a closer look in to this for you but I will just need to confirm some details via a private message. 

This message will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat
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