So we have recently moved to VM from Sky and are having major issues with porting our landline number across to our new service. Multiple attempts have been made by VM to port the number and, despite ensuring there was a good overlap of service between providers, the number porting issue is still going on and my Sky service has now terminated.
My understanding is that VM attempted the number port on 5 occasions while our Sky service was still active and are in the process of trying again. The first four attempts apparently failed as the Sky number was not active (despite speaking to them from the Sky landline on at least one occasion) and on the fifth attempt was told that BT had rejected it due to an incorrect postcode? After speaking to a manager, I have now been asked to speak to Sky to get the number reactivated to allow VM to attempt the port again. Unfortunately, Sky have told me that they cannot do this now the service has been ceased. Having worked in Telecoms for many years, I know that retrieving a disconnected number is not as easy as a live port but is technically possible although the longer it is left after disconnection makes this more unlikely.
I feel that I am not getting through to the people that can actually resolve this problem and have seen that some people have had success with similar issues through this forum so though I would give this a try. Having held this number for 12+ years and the number having been given to many places including my Sons school, Doctors, etc, I really want to avoid losing this number.