Landline Phone

[Ladykiller68]

Landline not working again. No dialing tone when I try to ring out. Friends are getting an engaged tone when trying to contact me. This happened to me a few weeks back. This is not on, its very frustrating, I am waiting for an urgent Hospital appointment, good job got my mobile. Can you please sort this asap please.

[Kain_W]

Hi there Ladykiller68,

Thanks for your patience and welcome back to the community.

Can I ask how is your phone connected?

Regards,

[Ladykiller68]

Hi Kain
Thank you for getting back to me. I have been in touch with Virgin and have been told there is a fault on my line an engineer is calling to fix the problem.
Regards
Ladykiller68

[Ilyas_Y]

Hey @Ladykiller68, thanks for the reply.

I'm glad to hear an engineer is fixing the problem.
Have they mentioned the repair time / date?
Let us know.

Kind regards.

[Ladykiller68]

Hi IIyas
An Engineer is calling on Weds 5th October between 12 - 4. nearly a week to fix. Hope they reimburse me for non use of my landline. We will see.

[Ilyas_Y · Accepted solution]

Hey @Ladykiller68, thanks for the update.

Once the fault is rectified via the engineers, we can raise a case for you regarding the loss of service.
Let us know how it goes with the technicians appointment.

Kind regards.

[Ladykiller68]

Hi IIyas
All sorted. A technician rang earlier to say the landline was all fixed. He said there was 10 phones that were affected in the area.

Kind regards
Ladykiller68

[Ilyas_Y]

Hi there @Ladykiller68, thank you for the update!

I'm happy to hear that the landline has been restored and that the area fault was fixed.
As this is a repeat issue I am sure that they will keep an eye out to make sure nothing else happens going forward for the near future.
As always - feel free to reach out to us if you need anything.

Kind regards,
Ilyas.