Hey folks,
I created a VMC account just to post this question - I've seen this question posted a lot but I haven't seen much help for myself yet the same issues I have definitely seen others with but not found a concrete answer.
I have a Virgin broadband and landline package, I've been with Virgin for nearly 2 years now and I've had zero issues with the broadband side of things, no router issues and nothing to report. I never used a landline until now where I decided "why not" and bought a cheap one to hook up and use.
I've set it all up and I rang it on my mobile to test it out where I noticed the phone only rings ONCE and then my landline "answers" the call which it only lasts for 4 seconds according to my mobile and then it just hangs up, I can't hear my voice coming through my landline when it answers so I'm pretty sure it's not actually answering, it just cuts off.
I initially thought, "perhaps it's because I don't have voice mail set up?" and so I set that up, still no result. It doesn't even go to voice mail despite it being set up, it just rings once then "answers" then hangs up.
I'm kinda going around in circles with this. I've seen that it could be a router issue, I saw someone say it could be a network issue, I saw that it could be a weak connection from either the router or the phone itself, and of course I saw that it could just be the phone itself that is faulty. I've no concrete answer.
What I do know however is that the phone works PERFECTLY fine when doing outbound calls, I called my family and had a literal 3 hour catch-up phonecall and there was zero issues, absolutely none. It's just when they rang me to test it, they got the same result as me - rang once, then died. I had to ring them back and it worked fine outbound wise.
Here is useful information to note:
- Virgin Hub 3
- Ethernet connection to PC, wifi works fine - no router issues to report
- Landline is hooked up via to the router, no loose wiring - extension cable connected to Virgin's own socket at the back of the router. The extension cable was provided in the phone box, not Virgin affiliated equipment.
All roads seem to lead (hopefully) to the phone being the problem, not the router or anything Virgin related but I really would appreciate if someone helped me with this and tell me straight rather than me guessing the problem. I am also not interested in engineer/technican visits as I am pretty certain it's not a router issue, but I am happy to be proven wrong. I just want a solution.
I apologise for the rant, this is me essentially venting out my frustration of this matter here but I appreciate everyone that feels they can assist me.
Thank you. 😊 ❤️
