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KirstyReading
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Landline Phone receives calls but not ringing.

Landline phone not ringing - Have just a single phone socket, no extensions
 

Already tested with alternative phones, corded & cordless.
Corded phone has very low feeble bleep instead of normal ring, nothing on cordless,
 
 
As per previous posts on this topic we have done VM landline check and it reports no issues.
 
 

I should add that if we know someone is calling us we can pick up phone & call is connected OK.
Also outgoing calls are fine.

Issue is purely that we have no ringer to alert us to incoming calls

Had this issue last week, tried to report but unable to get through to operator.
Tried using VM chat, but no call back..
Was working OK the next day so left it.
Only realised fault back today. 
 
Seems low voltage at socket - may need engineer to visit house, but could be faulty card or connection at street cabinet
 
 

Please can VM look into this urgently as need landline to work from home

Many thanks,

Kirsty

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KirstyReading
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Re: Landline Phone receives calls but not ringing.

Was on hold to 150 for about an hour - just got through!

Update: Engineer now booked to visit us Monday morning
Took an hour to get through, but nevertheless I am very impressed
Fingers crossed they can fix issue promptly

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Megan_L
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Re: Landline Phone receives calls but not ringing.

Hi KirstyReading,

Thanks for using the forums to get this issue looked into with your landline, I am sorry if its been causing some frustration and inconvenience.

I can see from our fault check that an engineer has recently been booked to have a look at this. 

Once they come to have a look, could you come back to us and update please?

Thanks so much.

Megan_L

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KirstyReading
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Re: Landline Phone receives calls but not ringing.

Very nice engineer called Ben came round about this morning, tried to get a call back from the test line on his test handset and got same no ring issue. He told us there was a similar issue with another house locally so he suspected a faulty card at the exchange. Went off for 15 mins, came back and told us he had switched our (and the other houses) connections in the cabinet as there were spare circuits so all sorted - which does appear to be the case.

Virgin can now switch the card at the exchange in their own time

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