Help please!! We switched to Virgin Media at the beginning of March and since then we have been unable to receive incomming calls. The hospital and others dialling can hear the phone ringing out and can leave a message but we do not hear anything and have no way of obtaining the messages.
We can however dial out.
This has now become urgent as already missed two hospital messages (thankfully via mobile) but concerned about other calls.
We have submitted two complaint forms and a letter but have had no response, can anyone please help?
Hi Steven, thanks for replying. When we were at Sky we had two numbers, one internet phone and a landline. The wrong number has been set-up by Virgin as they have set-up the land line using our internet phone number. The number was not ported across from our internet phone supplier.
Originally I noticed a "temporary" land line number on our account that has now been changed to the (incorrect) internet phone number.
Consequently our telephone is "live" in both places and I fear that we will be charged by both for certain calls not covered by respective tariffs.
Please try to help as we haven't received a call since early May nor felt comfortable making a call.
I think all that is required is for Virgin to change the land line number back to the temporary one or allocate another number and then for someone to advise on the router setup.
We never had this problem with Sky or with Virgin previously so assume it's related to the incorrect allocation by Virgin of our existing land line number.
Hi Corey_C, any news on the escalation as it all seems to have gone quiet.
We have now been without a landline since our switch to Virgin in early March and nobody seems to be able to understand or fix whatever Virgin did on our switch.
In over two months we would normally have received numerous inward calls, all of which have been responded with "the number you have dialed is not recognised" - despite having had the same number for over twenty years.
PLEASE help as "second line fault" doesn't appear to have changed anything our end.