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darrend2
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Landline Phone Not Working

Hi, I have no dial tone on my landline phone. It is connected to wall socket.

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Paulina_Z
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Re: Landline Phone Not Working

Hi @darrend2,

Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you're experiencing some issues with your landline phone. 

Have you taken a look at our Landline Faults page to see this can help resolve your issue? 

I have been able to locate your account and I can see that there are some issues with your landline connection that I'd like to take a closer look at. In order to do this, I will send you a Private Message. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

Paulina_Z
Forum Team



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Paulina_Z
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Re: Landline Phone Not Working

Hi @darrend2,

Thank you for coming back to me via private message and confirming your address. I have now booked you a visit for landline issue – you can check and amend the date and time via your online account here.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Thank you.

Paulina_Z
Forum Team



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darrend2
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Re: Landline Phone Not Working

Problem fixed by engineer. Thanks, great service. 

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Serena_C
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Re: Landline Phone Not Working

Hi @darrend2

Thanks for coming back to us to let us know, I'm glad to hear your landline problem was fixed by the engineer. If you experience any further issues please do get back in touch!

Kind regards,

Serena

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