I joined virgin media little under a month ago, during the setup process I requested for my landline number to be transferred.
I've experienced hick-ups in the past with other providers through this kind of process.
I was told it will take 10 days for the transfer which it hasn't. I called in to see what's happening with this request & was told over the phone it will be transferred on the 17th of June, I also received a call with a recorded message stating the same thing.
All through this I've kept my services active with my previous provider EE. I received a letter from EE confirming my services are being transferred & they gave a date as to when those services will cease.
As of now my number is still not transferred.
I called in a few moments ago, but still could not get this sorted.
I'm sorry for any delay with the transfer of your landline number. If this is something you still need assistance with now please send me a PM confirming your account number and I'll get back to you asap.