04-07-2022 16:16 - edited 04-07-2022 16:16
Hi
There seems to be an issue with my landline (I am in the NR6 area), I do not know when it started although I believe it was in the last hour or 2, I use a cordless phone and if the is an issue with the line it shows on screen to check the landline, I do not recall seeing it a few hours ago. having checked I don't see any issues my end, My phone has no dial tone (I have also checked by using a different handset to no success), using the online service status tool shows no issue. and to top it all off I am unable to use my VM mobile to call as I am getting no service on it.
Any help of information that can be passed would be appreciated.
Answered! Go to Answer
on 04-07-2022 16:45
Thanks for coming back to me @Mark26
I've taken a look at our systems and can see there is an outage that is impacting your area, resulting in a loss of your Virgin Media Telephone service(s)
Our engineer is working to fix the problem and we expect to have this repaired by 23:25.
Please accept our apologies for any inconvenience caused.
on 04-07-2022 16:22
Hi @Mark26,
A warm welcome to our Community Forums and thanks for your post 🙂
It's great to have you on board with us here!
I am sorry you're having some issues with your landline. That's not ideal at all!
Can I ask if you've taken a look at the self care checks here - Why is my Virgin Landline not working?
If this doesn't help, let us know so we can offer further support where required.
Many thanks
04-07-2022 16:34 - edited 04-07-2022 16:44
Hi Ayisha_B
I have done the testing your wiring and sockets, locating the test socket I have tested 2 different phones and I have no dial tone
on 04-07-2022 16:45
Thanks for coming back to me @Mark26
I've taken a look at our systems and can see there is an outage that is impacting your area, resulting in a loss of your Virgin Media Telephone service(s)
Our engineer is working to fix the problem and we expect to have this repaired by 23:25.
Please accept our apologies for any inconvenience caused.
on 04-07-2022 16:50
@Ayisha_B
Thank You for letting me know.
Regards Mark
on 04-07-2022 16:53
You are very welcome.
If you have any further issues after this, just give me a shout.
All the best!