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Landline Not Working

Joining in

My elderly mother (85 years old) landline is not working.  I am at work so unable to go to her house.  When I phone the line it rings at my end but not at her end.  Does not appear to be any issues in the area.  She is unable to make calls out.  She has tried to phone the help line from her mobile but gets confused with it.  Any help please.

Thank you


Forum Team (Retired)
Forum Team (Retired)

Hi Piglet162, thanks for your post on our help forums and for joining the VM community.
A warm welcome on board! 🙂

We're very sorry to hear of the landline issues your mother has and the inconvenience this may have caused, we'd love to best assist you with this.

In order to advise more, we'll need to have a closer look into the account so I'll message you privately here to do this shortly.

Please, check the top right-hand side of our page to find a white envelope.
Click on this and you'll see my message.

Forum Team

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