Landline Not Working

[Paulleo]

Our Virgin Landline has no dial tone. We have been informed a few times that people have tried to ring us and just discovered today that it is not working. Both hand sets are ok and the connection into the wall socket is clicked into place securely. We have received the Hub adaptor but no information as to the date of the switch over.

[Paulina_Z · Accepted solution]

Hi @Paulleo,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that your landline has no dial tone at the moment!

I'm glad to hear that you've received an adaptor for the Home Phone Switchover. Have you tried plugging in the adaptor to the broadband Hub to see if your landline works through the new connection?

You can take a look at our Switchover FAQ page for more information. Let us know how you get on and if you need any more assistance.

Thank you.

[newapollo]

Hi Paul,

Using your browser log into the hub interface - http://192.168.0.1/  (or http://192.168.100.1/ if using a third party router)

On the first screen that you see it will say whether or not the phone is enabled to work through the hub yet - picture below.

If it's showing as disabled then your telephony is still via the existing wall socket

[Paulleo]

It won't accept any of my passwords

[Paulina_Z]

Hi @Paulleo,

Thanks for coming back. We can see that @newapollo is doing all they can to help. You should be able to sign into your Settings page by using the Settings password listed on the bottom of your Hub.

Let us know how you get on with plugging your landline in through the adaptor. 

Thanks! 🙂

[Paulleo]

Well your advice worked, thanks Paulina_Z.

The information which came with the Hub adaptor clearly says, "We'll let you know when to plug in the adaptor."  

I haven't heard a thing yet!

I would appreciate if you could pass this on to Virgin Media.

Thanks

[Paulina_Z]

Hi @Paulleo,

Thanks for coming back to us and confirming that plugging your landline to the Hub worked! Glad to hear that your connection is back up and running! 🙂

Sorry that you've not been advised of a date to plug your services in for! Apologies about this. I will feed this back to our dedicated team to improve this process going forward.

If you need anything else going forward, please let us know. We're here to help. 🙂

Thank you.