Landline Not Working

[JimT46]

My landline has been down since 24th October. I received an email on 3rd August informing me that I would receive an addaptor to plug into my router but that did not happen, Help please.

[John_GS · Accepted solution]

Hi @JimT46

Thanks for posting and welcome to the community. I am sorry to hear you've not received the adapter. I will send you a PM now to get this ordered.

Best wishes,

[John_GS]

Thanks for joining me on PM, JimT46

I've ordered the adapter for you and should be with you within 3-5 working days. 

You'll also receive instructions with it and how to connect the phone line to the Ethernet port on the router.

Is there anything further I can assist with today?

Best wishes,

[JimT46]

Hi John, Thank you very much for your help. I don't have any more questions today.

Thanks again,

Regards,

Jim

[John_GS]

You're more than welcome, Jim. Let us know how you get on with the adapter.

Best wishes,

[JimT46]

The adaptor finally arrived this morning. However, as my hub is situated in an upstairs bedroom the only way I can use my landline is by connecting my remote phone directly to the hub. This is not at all convenient, I need to to be able to see the charging station for the phone in order to know that I have messages on the answer phone. I also have an additional three landline sockets in the house which are now not wirking. I have contacted VM about these issues and they have arranged to send out an engineer on 10th December in order to resolve this.

Thank you again for getting the ball rolling.

Regards,

Jim.

[Adri_G]

Thanks for posting with your update on this, JimT46. 

We're sorry to see you've received the adaptor but still need help with the setup for your landline via fibre and additional sockets & handsets.
This can be arranged via an engineer visit, do you see any appointments booked for you here or have you previously advised on a request submitted to book this?

Let us know, we're happy to help.

[JimT46]

Yes I have an appointment for 10th December ref no 61649903. Thanks for your help.

Jim.

[Kath_F]

Hi JimT46, 

Thanks for coming back to us and letting us know you have an appointment booked. 

If you have any further issues in the meantime, feel free to pop back here to let us know. 

Don't forget to update the thread to keep us posted on how the visit goes. 

Many thanks,