Landline Not Working

[HitenL999]

Hi,

Our landline has not been working for a few days. I seem to be going around in circles trying to get in touch with anyone at Virgin Media to resolve it. I am getting no dial tone so cannot make or receive calls. I have tried another phone to rule out the problem being with our phone and the issue is still there.

I have tried to call several times and you just go round the same questions and they say they are checking your line forever! It's very frustrating! I am paying for a service which is not working and finding it impossible getting in touch with a real person!

Can someone please help?

[Jodi_S]

Hi HitenL999,

A warm welcome and thanks for posting on our community forums. Sorry for any inconvenience caused due to your landline fault. 

We fully understand the frustration caused when you're not getting the help required. We appreciate you trying an alternative handset to eliminate the equipment.

Can we ask you one last thing before we invite you in for a private chat, can we ask if you have removed all extension sockets and other equipment attached to your line and just tried the phone in the master socket only?

Please come back to me once you have done this and I will send you a private message if this has not resolved the issue.

Kind regards Jodi. 

[HitenL999]

Yes I have removed all extension sockets and used on the master socket. I get no dial tone and cannot send or receive calls.

[Jodi_S]

Many thanks for coming back to me HitenL999,

Many thanks for checking the extension sockets for me.

I will pop you over a private message to take some details and book a technician if necessary for you. Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Thanks for the update HitenL999,

Glad to hear you manage to get this issue resolved. If you have any further issues, please come back to us through this channel.

Kind regards Jodi.