Virgin Media Community

[hmscpd]

My landline is not working this afternoon even though earlier in the day I was able to make and receive calls. The network status check says that there are no problems in the area however I do not own a mobile phone in order to contact Virgin to get an engineer out to fix the problem. I have tried removing the phone connection, turning it off and on at the mains and plugging it in at the test socket but nothing works. I have had had no issues with my broadband so it is only the phone line that needs fixing. How do I contact Virgin without a mobile? Is there an email address or a webchat facility I can use?

Please help, thanks

[Vikki_M]

Hi @hmscpd

Thank you post and welcome to our community 🙂

I am sorry to hear of the issue with the phone line.

I have taken a look at things from our side and there is an outage in your area.

The estimated fix time is today at 16.35pm.

I am sorry for any inconvenience that may be caused whilst we work to resolve this.