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Landline- No dial tone

Guthzeit176
Joining in

on ‎29-04-2023 18:05

Paid my latest bill for landline, TV and broadband. But my landline isn't working at all and has been taken off my virgin media package. How do I add it back?? And why was it taken off??

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2 REPLIES 2

Paul_DN
Forum Team
Forum Team

on ‎30-04-2023 08:37

Hi Guthzeit176,

Thank you for reaching out to us in our community and welcome, sorry to hear you Phoneline has stopped working and that you believe this has been removed from your package, I was unable to locate you on our system with the details we have for you, I will send you an invite into a private chat so I can look further into this for you, once in I will do all I can to help.

Regards

Paul.

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Paul_DN
Forum Team
Forum Team

on ‎03-05-2023 08:53

Hi Guthzeit176,

Thank you for joining me in a private chat and for clearing security, glad I was able to help and arrange for your Adaptor for your Landline Switchover to be sent, please let us know if you have any further issues once received.

Regards

Paul.

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