Landline - No dial tone

[Nirdev]

My landline has no dial tone, have tried restarting the router twice with no joy.  Tried calling the Helpdesk and waited for an hour and gave up. Can someone from VirginMedia assist with this issue?

[Jordan_2023]

Hey,

if you phone 0345 454 111, and get tho to faults team they can send out the technician or WhatsApp on +44 7305327112 (VM) WhatsApp 

[Kain_W]

Apologies for the issues faced with this Nirdev,

Welcome back to the community.

Can I ask is your phone connected through an adaptor or straight to the TEL socket?

Regards,

[Nirdev]

It is connected to the router via adaptor

[Adri_G]

Thanks for the reply and for confirming this, Nirdev.
We'd love to assist further with this issue, please advise if the handset is connected to your hub via an adaptor?
Also, have you tried another handset to see if the issue persists?

Kindly tell us the above and we're happy to best help you.

[Nirdev]

There is an adapter to the router and I have three other hand sets and neither of them work.  

[Adri_G]

Thanks for checking this and letting us know, Nirdev.

We're sorry to see none of your handsets work, at the minute.
To look into this further, I'm going to send you a PM. 
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.