Landline No Dial Tone

[Wilmaflintstone]

I have recently renewed my package to keep the same fibre, TV and landline but since the change my home phone has no dial tone. It was fine before the change.  I have checked that it shows on my package on my account.  Any help would be appreciated thank you 

[Ashleigh_C]

Hi there @Wilmaflintstone

Thank you so much for your post and welcome back to the community forums! 

I'm so sorry to hear your phone is no longer working! 

Are you able to try a new handset on the line? Is the phone plugged into the Hub or the wall? 

Thank you