Hi nodrogd,
For question 2, I was told by the very unhelpful call agent, we couldn't have sockets connected, but looking at the forums here, it looks like it certainly is possible.
Because our phone master socket is downstairs, and router is in an upstairs office, I was told we couldn't have the 2 items connected but would have to purchase new multi-handset phones. Not a big issue, but I dont want the base system with voicemail in my office which is locked.
The other option was to have the technician run a coax cable down the stairs to relocate the router next to where the phone is, not an acceptable option as i don't want cables running down the stairs pinned to the skirting.
Before the visit i requested to speak to a technician or someone with technical knowledge, so i could run a cable between the phone and the router, or connect the existing sockets, but the call agent refused. When I requested to speak to someone else I was told I could book the visit, or my phone would be cut off.
When I asked to speak to the complaints team, the call agent said that wasn't their job.
When I logged a complaint with VM about the customer experience, I was emailed to say there was no issue with my phone line, and the complaint was closed....
At this point, I was told I can't have sockets connected, and clearly, it can be done, I just need the technical knowledge of how to do it (I am perfectly capable of doing it myself), as there is no way on earth I am paying VM to come back to do something that should have been free, but I was told could not be done.
