Landline Issues

[Rhys05Lowri17]

No dial tone. I followed instructions as follows…..

1. Unscrewed the two small screws and slid out the bottom half of the face plate.

2. Plugged my phone into the test socket and tried to make a call.

Nothing happened - no ring - no dial tone.

No service issues showing in area. Help articles lead to nothing.

Live chat options a waste of time, Whatsapp feature a waste of time…….auto generated advice call 150 from my landline - problem with that is landline isn’t working 🙄

How do I get help?

I cannot find anywhere else to report it - so please treat this as a report.

[Ilyas_Y]

Hey @Rhys05Lowri17, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the landline.
I will assist you on this and get this resolved for you.

I will send a private message.
Watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thank you for speaking with us today @Rhys05Lowri17 on the forums.

We have arranged an appointment to be made to have this issue resolved.
As advised, the date and time is there within the conversation.
You can also check here on the MyVM app to see if there.

Let us know how it goes with the technician.

Kind regards,
Ilyas.