Hi bjej11,
Welcome to the Community Forums! We really appreciate you taking the time to post here for some help.
I'm sorry to hear that you landline socket has fallen off the wall and that you've had a lot of trouble trying to arrange an engineer to come out. I appreciate it's important we get the fixed for you as soon as possible.
I've been able to locate your account and have arranged engineer visit for you. We are unable to confirm these appointments publicly so please sign into your online My Virgin Media account to view your appointment slot.
Let me know if you get stuck anywhere and keep us posted with how the visit goes. We're here if you need us.
Kind regards
Beth