Virgin Media Community

[GeoMar]

Hi

I phoned a landline in South Africa from my Virgin landline.  I have been told when I upgraded my package about 6 weeks ago that landline calls to South Africa are now free and included in my bundle deal.  Twice during the call, I got a message that I have 1 minute credit left.  Then the call was terminated.  Phoned back a few times and twice I go the message that my "balance is insufficient".

What is this all about please??

[Martin_N]

Hi GeoMar,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your Landline calls. 

I have been able to locate your account and do wish to look into this for you. 

What I will do is private message you so we can look into this. 

^Martin

[GeoMar]

Martin

Thanks for getting back and apologies for my late response.  I phoned Virgin up yesterday and they checked my account and confirmed that there are no limitations on my Virgin Landline account.  This issue seems to be on the country that I am calling side as some numbers work and others give me this messages as well as various others.

I appreciate your response and request that we close this thread.

Many thanks

[Paulina_Z]

Hi @GeoMar,

Thank you for getting back to us and keeping us updated on your issue.

We're glad to you were able to find a resolution to your query. Please get in touch if you're having any further issues with your services, we're more than happy to help.

Thanks,