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EmmaMay1
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Landline - I can make calls but not receive calls

Help please ! For the last few days if someone rings my landline they get one ring tone, then crackling noises and then it cuts off. I can make calls fine though. I tried changing the handset for a new one and no difference. If I can make calls surely it can't be the line or the handset? What could it be....Thanks for any advice. 

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jb66
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Re: Landline - I can make calls but not receive calls

If it crackles when it rings its likely the line

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EmmaMay1
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Re: Landline - I can make calls but not receive calls

Thank you. I'll give Virgin Media a ring. (Hope I'm not on hold too long - they're good once one can get through!). 

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Emily_G
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Re: Landline - I can make calls but not receive calls

Thanks for the post Emmamay1 and welcome to our community.

 

Thank you for testing this with another handset as this is something we'd ask you to try.

 

I'll pop you over a private message so we can take a look at the account.

 

Thanks, Emily.

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