Landline Dead

[Not-again]

Landline is dead again, no dial tone cannot receive calls and apparently you need a degree in stupidity to try and get an answer on the website or a number to call and speak to anyone.

We have been with cable for 30+ years and the service has never been as bad as these last couple of months.

Please help me to sort this problem as the landline is needed to keep contact with various health professionals for vulnerable adult with many health issues.

[Martin_N]

Hi Not-again,

Thank you for your post and welcome to the community.

I'm very sorry for the issue you're having with your Landline. 

Can you confirm if the handset is connected to the master socket?

Can you confirm if you have tried a different handset?

^Martin

[Not-again]

Yes it is connected to the master socket, and yes I've tried a different hand set

[Martin_N]

Thank you for that information. We may need to send an engineer out to investigate this. 

To check this I will private message you now to get your details. 

^Martin

[Not-again]

Thank you

[Martin_N]

Thank you for chatting with me over Private Message Not-again. 

Please do let us know how the visit goes. 

^Martin