Virgin Media Community

[Plashet30]

My Landline went dead sometime this morning. Having spent over 4 hours trying to arrange for an engineer to come and repair the fault, and being disconnected on 3 occasions, I am no further forward. Each technician I have spoken to has said that an engineer needs to come out. It is a matter of some urgency as I am undergoing treatment at my local hospital who need to contact me on a regular basis and they do not have my mobile number as I am in a poor mobile signal area.

Can someone help please.

[JitteryPinger]

I'll request this is raised to staff asap.

[John_GS]

Hi Plashet30

Thanks for posting and welcome to the community.

My apologies for the phone line issue. 

I can see you've spoke to the team today and this is currently with our fault management team. This should be resolved within 6 hours. I will check in with you in the AM to ensure it is, if not we'll get a tech out.

Kind regards,

[Plashet30]

Good morning. It is now more than 6 hours since your post to me and the problem has not been resolved. Our landline is still not working.

[John_GS]

Hi @Plashet30

Thanks for coming back to me. I've booked in the first available technician visit but due to the vulnerable flag on the account, I'll mail the field team to get it brought forward to today

Kind regards,

[Plashet30]

Landline all up and running now.
Am really grateful for the rapid response at what is a very challenging time, thank you very much.

Brian

[JitteryPinger · Accepted solution]

Glad its sorted Brian 🙂

[Plashet30]

Had it not been for your help we would still be without a phone, we are really grateful.

Regards,

Brian

[JitteryPinger · Accepted solution]

Thank you 🙂

[Ryan_N]

Thank you for letting us know it's resolved 🙂 

Good work @JitteryPinger. 

Cheers.