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Landline Damaged

Stridey
Tuning in

My Landline cable is damaged outside. 

How can I arrange for the switch over to plug my home phone directly into the router? 

Many Thanks

6 REPLIES 6

Vikki_M
Forum Team
Forum Team

Hi Stridey

 

Thank you for your post and welcome back to our community.

 

I am sorry to hear about the damaged cable.

 

Is this affecting your phone service?

 

Have you had any texts/emails from us yet regarding the switch over in your area?

 

Please pop back to us when you can. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


No, nothing as yet. 

Thank you.

 

Is the damaged cable affecting your phone service currently?

 

Please pop back to us when you can. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


Yes, I have no dial tone or working home phone. 

Okay thank you.

 

I will send you a private message now so we can look into this further for you.

 

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


Hi Stridey,

 

Thanks for getting back to me privately.

 

I have now booked you an engineer appointment.

 

To view this, please sign into My Virgin Media. Once you log in scroll down to Orders & appointments then click on View your orders. 

 

You can cancel or amend this up to 4pm the day before the visit.

 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide