Landline Cancelled from package without consent

[n0a1m]

Hi,

Recieved letters previous stating phone service would change to VoIP and I needed an engineer.
The letter stated that I would only be able to recieve incoming phone calls, and any outgoing would be redirected to VM Customerservice.
This was fine, until I could get the engineer anyway - been busy.

Recently I recieved emails stating that my contract was changed to remove the phone package from my account.
I did not consent to this change nor was I sent a letter informing me it was even a possibility!

Now I am without a landline and family members & health care services have been unable to ring in.

Why was my phone package CANCELLED after previously being informed it would only be restricted until engineer visit????

Assistance needed.
Steven

[Ashleigh_C]

Hi there @n0a1m

Thank you so much for your post and welcome back to the forums! 

I'm so sorry to hear that you are facing this issue with your landline! 

I'd be more than happy to take a closer look into this with you, I'll pop you a PM now so we can do so. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.