on 05-04-2022 17:55
I've been told by Virigin when trying to get phone fault fixed ( no caller display) that caller display has been discontinued and you now need a phone with this built in
no advance notice not at all pleased if this is true
is this correct ???
Answered! Go to Answer
on 06-04-2022 09:54
Apologies for this - if your phone had this working, then it would be compatible with caller ID.
I will send you over a private message so I can look into this for you.
Cheers,
Ryan.
on 05-04-2022 18:21
Hi @Fairfork
Thanks for posting on our community forum!
My apologies for the inconvenience, we would need you to have a handset with built-in caller display if you'd like to have access to this now.
Regards
on 05-04-2022 18:25
how do you identify a phone with this feature???
on 05-04-2022 18:27
Hi @Fairfork
Thank you for your reply
It would usually be listed in the handset features depending on where you're purchasing the handset from.
Regards
on 05-04-2022 22:37
@Fairfork wrote:I've been told by Virigin when trying to get phone fault fixed ( no caller display) that caller display has been discontinued and you now need a phone with this built in
no advance notice not at all pleased if this is true is this correct ???
Bit of a confusing exchange of messages in this topic.
Fairfork, if I have understood your post at #1, you were trying to report a fault with no caller ID displayed and were told that caller ID had been discontinued.
Presumably you already had a phone with a display screen which shows caller ID numbers when calls come in.
If that is so, then you need to have your missing caller ID fault remedied so that you can use your existing caller ID phone again.
on 06-04-2022 09:44
Yes my thought entirely
Caller ID was working and then stopped but on reading
the phone instructions it said Caller ID had to be part of the line supplied as
far as I understand VIrgin have now discontinued this ( without warning) and that feature
needs to be built into the phone
very confusing and annoying
06-04-2022 09:52 - edited 06-04-2022 09:53
OK, let's rewind a bit. The information you were told (presumably by VM CS offshore on the phone) that caller ID has been 'discontinued' was nonsense.
You already have a phone which has a caller ID feature/display?
Therefore, you presumably have a fault with the caller ID feature on your line which VM needs to fix for you.
Sometimes the VM forum team seem to be able to turn the caller ID on/off remotely to solve such an issue. Sometimes a tech visit is required.
Wait for one of the VM forum team to get back on this and investigate further for you.
on 06-04-2022 09:54
Apologies for this - if your phone had this working, then it would be compatible with caller ID.
I will send you over a private message so I can look into this for you.
Cheers,
Ryan.