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Landline Adaptor Has Not Arrived

Roadrunner_17
Joining in

on ‎01-06-2023 18:27

Hi, I was supposed to receive a landline adapter before the 25th April but it didn't arrive. I then text "resend" to the SMS shortcode as directed. The automatic response indicated that "another one" would be sent by the 7th May. This also never arrived. I have just logged into my billing app to find that the landline has been completely wiped from my account. Could you please advise, as I have now been without a landline for five weeks. Thank you.

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Vikki_M
Forum Team
Forum Team

on ‎01-06-2023 18:36

Hi Roadrunner_17

 

Thank you for your post and welcome to our community.

 

I am sorry to hear you haven't received the adaptor.

 

I will send you a private message now so we can look into this further for you.

 

Please look out for the purple envelope in the top right of the page and pop back to me when you can.

Vikki - Forum Team


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