Landline Adapter Needed!

[HazzaMcD]

I have not received and adaptor and am told without this my land line will not work from tomorrow.

I have looked on the board and advice is to call, which I have been doing all day and cannot get through 

[MOD EDIT: Subject title changed for clarity]

[Jodi_S]

Hi HazzaMcD,

A warm welcome and thanks for posting on our community forums. Sorry to hear that you have not been sent an adaptor to get your home phone switchover up and running.

We normally send this out to customers before the home switch over takes place. 

Remotely looking from our end, your area is not yet ready to switch over yet? Can we ask who advised you that would need an adaptor to use your landline?

As we are upgrading our phone lines area by area you will be notified when this will happen. 

Please can you let us know about the above and come back to us for further assistance.

Kind regards Jodi. 

[HazzaMcD]

I sent the enquiry on behalf of my mother, not me. She lives in area 20. 

She received a letter in July saying she would receive an adapter that would need to be installed by 2 September

She had not received the adapter.

Yesterday she received messages saying that her land line would not work from today unless she installed the adapter,  which she has not received, 

Neither she nor I have been able make contact with the customer services team on the phone 

[Jodi_S]

Thanks for coming back to me HazzaMcD,

We do apologise that you mum has received this letter, it may have been sent in error or we have delayed the switchover in your mum's area.

Have you spoken to your mum this morning on her landline? We have checked again remotely for you and no switchover is due to take place so her landline should work as normal.

Are you able to check with your mum and update us.

Kind regards Jodi. 

[HazzaMcD]

Despite your reassurance yesterday my mother has no functioning land line today. 

She has not received and adaptor. 

I called yesterday and spoke to someone who then put be on hold to speak to the technical team, I was on hold for 19 minutes before being cut off. 

I have called again this morning and find myself yet again on hold, currently at 13 minutes. 

Can you please re-instated my mother's land line so that it works and send an adaptor. 

I am very, very, very frustrated 

[Ashleigh_C]

Hi there @HazzaMcD

Thank you for coming back to us and I am so sorry to hear that your Mother's line is not working. 

I'd be happy to look into this further with you via a PM, I'll pop one across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you

[Pg61]

I have received numerous texts from VM to say that I would need a land line adapter and to text Resend but still no adapter has arrived my landline is now not working a service I am still charged for and no adapter 

[Kath_F]

Hi Pg61, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you're having an issue with receiving your adapter. 

We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Pg61, 

Thanks for coming back to me via private message on this. Just so you know, we're not an instant messaging team so it can take us a day or two to pick up your reply, especially if we are off shift when you do reply. 

I can see that you've created a new thread and Molly has picked this up. To avoid us both working on the same thing, I will leave you in her capable hands. 

Please now stick with the PM from Molly and your other thread to keep all the information in one place.

Thanks,