on 17-03-2022 15:33
Hi my phone line is not working I get no dial tone and if I call in it’s engaged. It says there is no fault on the line in my virgin media account page. Can you advise?
on 17-03-2022 15:41
Hello @Susan32,
Welcome, thanks for posting.
I am sorry to see this.
Can you please tell me if your Landline handset has fresh batteries? Also is it connected to the wall or the Hub?
Many thanks,
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on 17-03-2022 15:57
on 17-03-2022 16:05
Hello Susan32
Thanks for trying the above
I can look into this for you
More than likely we will need an engineer out
If you don't mind, I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L