Virgin Media Community

[Susan32]

Hi my phone line is not working I get no dial tone and if I call in it’s engaged. It says there is no fault on the line in my virgin media account page. Can you advise?

[Hayley_S]

Hello @Susan32,

Welcome, thanks for posting.

I am sorry to see this.

Can you please tell me if your Landline handset has fresh batteries? Also is it connected to the wall or the Hub?

Many thanks,

[Susan32]

All phones are fully charged we have tried an old phone as well. The phone line is in the wall.

[Gareth_L]

Hello Susan32

Thanks for trying the above 

I can look into this for you 

More than likely we will need an engineer out
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L