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Lee099
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Land line

Hi, I haven't had a dial tone on my home phone since Thursday, all there is static.

I have done all the checks on the online guidance but there is no change.

I am unable to book an engineer online and can't reach anyone on the phone.

Please help!

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John_GS
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Re: Land line

Hi Lee099

 

Thanks for posting and welcome to the community. My apologies for the landline issues.

 

I'm currently running a diagnostic for you and it's asked me to ask you this;

 

Is the phone plugged into an extension socket or are you plugged into the master socket? The master socket will have a larger socket and contain a logo  of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Lee099
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Re: Land line

Hi, thanks for your reply.

It is plugged into the master socket and always has been, I do not have an extension.

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Molly_G
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Re: Land line

Hi @Lee099,

 

Thanks for confirming for us. We have just taken your line off the network and reconnected it - are you able to test if the problem is still occurring? 

Let us know and we'll go from there 🙂

 

Thanks,

Molly_G
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Lee099
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Re: Land line

Hi Molly_G,

It is still the same, no dial tone, if anything the crackling is even louder now.

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Alex_RM
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Re: Land line

Morning Lee099,

 

Thanks for getting back to us,

 

As there's still an issue I'll need to arrange a technician to come and take a closer look.

 

You can view the time and date of your appointment via your online account here

 

Alex_Rm

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