Virgin Media Community

[Lee099]

Hi, I haven't had a dial tone on my home phone since Thursday, all there is static.

I have done all the checks on the online guidance but there is no change.

I am unable to book an engineer online and can't reach anyone on the phone.

Please help!

[John_GS · Accepted solution]

Hi Lee099

Thanks for posting and welcome to the community. My apologies for the landline issues.

I'm currently running a diagnostic for you and it's asked me to ask you this;

Is the phone plugged into an extension socket or are you plugged into the master socket? The master socket will have a larger socket and contain a logo  of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo.

Kind regards,

[Lee099]

Hi, thanks for your reply.

It is plugged into the master socket and always has been, I do not have an extension.

[Molly_G]

Hi @Lee099,

Thanks for confirming for us. We have just taken your line off the network and reconnected it - are you able to test if the problem is still occurring? 

Let us know and we'll go from there 🙂

Thanks,

[Lee099]

Hi Molly_G,

It is still the same, no dial tone, if anything the crackling is even louder now.

[Alex_RM]

Morning Lee099,

Thanks for getting back to us,

As there's still an issue I'll need to arrange a technician to come and take a closer look.

You can view the time and date of your appointment via your online account here

Alex_Rm

[gbusrt]

i currently dont have a 'spare' land line , but i got 3 wireless phone and the internal intercom is good on all 3, i check the wall socket, not plugged into the hub. that is connect correctly. i traced the phone cable and that intact no kinks or nicks. I power cycled the phone master base and no difference

i cant make outgoing and incoming say line busy, but there no dial tone and no sound it 'connect' after dialling and just silence 

i was hoping that tech support could just power cycle the connect card, i get hold of a 'backup['  land line soonest

[goslow]

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@gbusrt wrote:

i currently dont have a 'spare' land line , but i got 3 wireless phone and the internal intercom is good on all 3, i check the wall socket, not plugged into the hub. that is connect correctly. i traced the phone cable and that intact no kinks or nicks. I power cycled the phone master base and no difference

i cant make outgoing and incoming say line busy, but there no dial tone and no sound it 'connect' after dialling and just silence 

i was hoping that tech support could just power cycle the connect card, i get hold of a 'backup['  land line soonest

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This reply from @gbusrt actually belongs on their original topic here

https://community.virginmedia.com/t5/Home-Phone/land-line-no-dial-tone-no-incomming-calls-online-tes...