Land line ringing but can’t answer

[Gavturner]

 I have an issue with my phone line when it rings and I try to answer the call and it doesn’t answer.

All I can hear is a dialling tone.

I have purchased. New phone thinking this was the problem but the new one is doing the same.

I have tried ringing out and the line is just dead.

I still plug into the telephone socket on the wall as I have not had any letters about a switch over or to use my hub.

Can anyone help ? 

[Natalie_L]

Hi Gavturner, 

Thank you for reaching out to us here on the Community. 

We are very sorry to hear of the issues you are experiencing with the phone line, we will do all we can to help. 

Can you please confirm if you have received the adapter to connect the landline to the Hub?

Thanks, 

[Gavturner]

Hi Natalie 

No I have not received an adaptor or any correspondence to advise I need to change anything. 
Should have I received notification that I need to unplug my phone from the wall and to plug into my hub ?
would a standard RJ11 to RJ11 cable be suitable or do I need the adaptor ?

[Natalie_L]

Thank you for your reply. 

You would require an adapter in order to install the landline to the Hub. 

We would be happy to take a look at the account from our side and check if your area has experienced the switchover. 

I will pop you over a private message to the red bar at the top of this page now. 

Speak soon,