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Land line physically broken outside

Tuning in

Hi Forum, My landline wire outside came apart when workman moved it. It has been looking like it's about to break for years with the plastic box gradually falling apart. So the wires now need reconnecting. I've tried the 0345 454 1111 number, but all that does is a tests and asks you to call back...but you can't input your landline number as requested to get the test result (I miss humans answering the phone!).

Is there someone here that can send a real human to fix it?



Forum Team (Retired)
Forum Team (Retired)

Hello Simonjp, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear your landline cables has been damaged, we will do all we can to help get this resolved. 

In order to assist further, I am going to pop you over a private message to take a few more details. 

This will be available via the purple envelope on the top right of this page. 

Speak soon, 



Forum Team (Retired)
Forum Team (Retired)

Thank you for joining me on private message Simonjp. 

We are very happy to hear the issue has now been resolved.

Please do reach out if we can assist in the future.