Virgin Media Community

[Clark1]

Phone not working no dial tone but can hear the bleeps when it dials number but then nothing what so ever . Have checked the back of router all connected although when I take the telephone lead black box from router don’t hear a click when it goes in . Feels loose . Can’t not receive calls in 

[Matthew_ML]

Hey Clark1, thank you for reaching out and I am sorry you are having some landline problems.

Thank you for doing these checks for me.

I am going to send you a PM so we can look into and get to the bottom of it, please can you look out for the purple envelope. Thanks