Land line not working

[Spicer54]

Can anyone help, when you phone my landline it rings but none of my phones ring in my house I've tried other phones in the wall socket but get the same nothing and can't get through to virgin media thanks

[Vikki_M · Accepted solution]

Hi @Spicer54

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the landline.

Are you able to make outbound calls?

Please pop back to us when you can. 

[Spicer54]

No I can't make or receive calls 

[Vikki_M]

Okay thank you. 

Do you have any other pieces of equipment connected to your phone socket? This may include:
 

• Other telephones
• Personal Computers
• Faxes
• Modems
• Satellite TV digiboxes
• Micro-filters
• ADSL modem or router

Please pop back to us when you can. 

[Spicer54]

Main wall socket in front room has one phone plugged into it and two spurred from it , one in kitchen and one in main bedroom 

[Reece_MH]

Hi Spicer54,

Thanks for your update on this. I've ran some checks on our end and it does look like we will need to get somebody out to look into this for you.

Please look out for my private message in the top-right, purple envelope.

Thanks,

[Spicer54]

I have sent a private message you guys have been amazing thanks 

[Gareth_L]

Hello Spicer54.

Thanks for those kind words. It is always rewarding to know we have done our best to help.

Gareth_L

[Spicer54]

Update - engineer came Tuesday 20th Dec : I now have a dialling tone and can phone out but still can't receive calls he said it would take 24hr for the transition to take effect its not worked and can't receive calls and the router has been updated as well  can you help many thanks