Land line not working

[StentifordGuy]

Hi 

unfortunately our landline is still not working 

could we please book an engineer to visit TW12 2 PL

Thanks

Guy

[Zach_R]

Hi @StentifordGuy,

I'm very sorry to hear that your landline service issues are ongoing. I can see that my colleague mentioned that he arranged a technician visit for you in a post a few days ago. Did that not go ahead for you?

Thanks,
 

[StentifordGuy]

Hi Xach,

I cancelled the arranged visit date provided because we were away fro the house.

Thanks

[Zach_R]

Hi @StentifordGuy,

Thanks for getting back to me so promptly on this. I'm going to send you a private message in a few moments so that we can take some details and assist you further with this.

Please respond to this when you can and we'll proceed from there.

Thanks,
 

[Zach_R]

Hi @StentifordGuy,

Thank you for reaching out via private message so we could investigate further. As we discussed there, a technician appointment has now been scheduled and booked so that we can take a closer look at what's going on and get this resolved for you.

I'm unable to confirm the date/time of the booking publicly, but if you need to check and manage/reschedule the appointment then you can do this via your My Virgin Media online account.

Let us know how the visit goes either way.

Thanks,
 

[StentifordGuy]

Hi our landline is down and has been for a month. Could we please arrange a visit from a technician please. We couldn’t see the technician previously due to a family emergency and subsequently cancelled.

ilook forward to hearing from you.

regards

guy

[Adri_G]

Hello, StentfordGuy. Thank you for your posts and replies.
We're sorry to see you had to cancel your appointment for the landline issue again, we'd be happy to re-book this for you as the landline fault still exists.
Please, let us know of a date and time of your preference so we can look this up, cheers.

[StentifordGuy]

Hi Adri,

Thanks for message.

Are there visits available Sunday 30th Pm or 31/10/22 pm?

Thanks

Guy

[Adri_G]

Hello again, StentifordGuy. Thanks for the quick reply, we don't do faults visits on a Sunday though - sorry for this.
Available times are weekdays and Saturdays (morning, afternoon or evening slot), let us know if any of your convenience.

[StentifordGuy]

Monday 31/10/22 pm?

thanks

guy