Virgin Media Community

[Daviespwhm]

No dialtone, can't call from mobile

[David_Bn]

Good Afternoon @Daviespwhm, thanks for your post on our Community Forums, and a very wam welcome to you!

Sorry to hear of the issues you've been experiencing with the landline services.

Can you please advise me if your handset is running via the phone line or via the router?

If this is the phone line, can you please confirm if this is the master socket you're connected to?

Have you possibly also tried to use a different handset for the telephone services?

Kindest regards,

David_Bn

[Daviespwhm]

Hi, it is  viaphone line, master socket. Tried disconnect and reconnect. 

Also can't call from my mobile. Does not ring out at all.

[David_Bn]

Thanks for coming back to me!

Have you been able to try an alternative handset on the phone line? 

Do you have any pieces of equipment connected to any of the extension sockets?

Kindest regards,

David_Bn

[Daviespwhm]

Nothing else connected to other sockets. We do not have a spare phone.

I think line is down. I should hear ringing when dialling from mobile.

[David_Bn]

Thanks for coming back to me @Daviespwhm, I've been able to take a closer look into the local area, and it appears that there is an outage on the landline services.

The outage is due to be resolved at 17:30 today.

Very sorry for any inconvenience or frustration this may cause you.

Kindest regards,

David_Bn

[Daviespwhm]

Hi  situation has not been resolved. Still no dialling tone, and can't dial from mobile.

[Alex_RM · Accepted solution]

Morning Daviespwhm,

I've had a look and it does seem like the outage is still ongoing, sorry for any inconvenience caused by this.

The fix date is later today (4pm)

Please keep us posted with how you get on.

Alex_Rm

[Daviespwhm]

Hi, some of our neighbours are Virgin customers ant affected. I don't believe your response is accurate.  Please actually investigate. 

[Alex_RM]

I assure you this is correct information.

I'm sorry once again for any inconvenience caused.

Alex_Rm