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Kernow010
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Land line not working

My am unable to make or receive calls on my land line. Permanently engaged.

Tried 0345 number with no joy and unable to use 150 because phone is not working.

This has been since Thursday 29th April ( i think !)

Help ?

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Tom_F
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Re: Land line not working

Hi Kernow010, thanks for getting in touch.

 

Sorry for the problems with your landline. I've run a test on the line from here and can see there is an issue that will require the attention of an engineer.

I have booked you in with the next available appointment. You will find confirmation via your online account (virg.in/myVM) and can reschedule from there if needed.


Please let us know how that goes, or if we can help with anything else. 


Tom

 

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Kernow010
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Re: Land line not working

Hello Tom,

I have been in all morning awaiting your engineer.

No-one has arrived. Terrible service.

I have elderly unwell relatives and the landline is essential.

Please rectify.

 

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Kernow010
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Re: Land line not working

Booking Reference 74377653

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Tom_F
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Re: Land line not working

Sorry to hear nobody has shown up - I've double-checked the work order in case it was my error but everything is fine. I'm unsure what's happened but will chase for an update and get back to you asap. 

 

Tom

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Kernow010
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Re: Land line not working

Technician has turned up and fault rectified.

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Tom_F
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Re: Land line not working

Ah great, glad to hear it's sorted - apologies again for the delay. 

 

If you encounter any more problems please don't hesitate to post again.

 

Tom 

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