Landline not currently working. Phone is ok as I took it to the neighbours and tried it there. Tests that Virgin ran gave conflicting results, ‘yes there is a line problem, ‘ no we can’t see a problem’. Can’t get to speak to anyone to get it sorted. Any suggestions on how to move forward would be very much appreciated. Many thanks
It is not impossible to get through to VM but it is challenging during the current crisis as are many other aspects of life right now.
If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.